Knowledge Base/FAQs
Account Admin
Calendar Admin Interface
- Calendar Admin > General Settings
- Add a Calendar Overlay/Form
- Can I edit the color of my calendar(s)?
- Calendar Admin > Content Types
- Can I create and add my own content types?
- Calendar Admin > Campaign Types
Team Member Management
- Adding a Team Member
- How to (Bulk) Import Team Members
- User Roles & Permissions
- How do I change user roles and permissions?
- How do you resend a team member invite?
- What's the difference between a contributor and reviewer?
My Profile
- Sync Your DivvyHQ Calendar to MS Outlook
- Sync Your DivvyHQ Calendar to Google Calendar
- Sync Your DivvyHQ Calendar to iCal (Mac Calendar App)
- Two-Factor Authentication
- My Profile > API Access
- Why am I not receiving ANY email notifications?
Dashboard Interface
- Dashboard > My Active Tasks Module
- Dashboard > Unscheduled Module
- The Dashboard Video Overview
- Dashboard > Recent Activity Module
- Dashboard > Published Content Module
- Dashboard > Production Tasks Module
Calendar Interface
- Calendar Interface > Priority Filter
- Calendar Interface > Campaign Type Filters
- Can I display full content item titles on the calendar interface?
- Calendar Interface > Saved View
- Calendar Interface > Status Filters
- Calendar Interface > Unscheduled Content Panel
Sandbox Interface
- Sandbox Overview
- Sandbox > Details Tab > Overview Section
- Sandbox > Details Tab > Key Dates
- Sandbox & Content Item Slide-in > Production Schedule Widget
- Sandbox > Details Tab > Content Strategy Section
- Sandbox > Content Tab
Content Interface
- Is there a way to export content items to show/share with others?
- Content Interface > Summary
- Content Interface > Social Posts
- Content Interface > Last Import Tab
- Content Interface > Attachment(s) Column
- Can I mark content items as published more than one at a time (in bulk)?
Campaigns Management
- Campaigns Interface Overview
- Campaign Detail View
- Add a Campaign Overlay/Form
- Campaigns > Duplicate a Campaign
- Is there a way to create spanning events on the calendar?
- How do I associate content to a campaign or event?
Ideas Interface
Content Requests
- Content Request Tool > Overview
- How to Create & Edit a Request Form
- Content Request Form Creation - Step 1: Form Name & Instructions
- Content Request Form Creation - Step 2: Add Form Fields
- Content Request Form Creation - Step 3: Assign Form Admins
- Content Request Form Creation - Step 4: Assign Request Moderators
DivvyHQ Analytics
Usability Features
- A Shortcut to Recently Viewed Items
- Calendar Interface > Campaign Slide-in
- Content Item Slide-in
- Why Can't I Close the Slide-In Panel?
- Download on a Per Content Item Basis
- Using the "Send To" Feature to Route Campaigns
Third-Party Platform Integrations
WordPress
Search
Security
- Which application architecture, platforms and systems are used for DivvyHQ and how often/regularly are they patched?
- What is Divvy's auto logout time set to?
- Is there a role-based structure that is used to authorize access to the application?
- How is the DivvyHQ application implemented, and are connections between various components or tiers secure?
- How is customer data protected (authenticated and encrypted) in transit between the customer’s networks and DivvyHQ’s networks.
- How do you process and store payment/financial information?
Account & Billing
- Account Settings Overview
- Account & Billing Settings Video Overview
- Where can I view a receipt or invoice of my account's billing history?
- What Does Dedicated Support Specialist Mean for an Enterprise Client?
- Update Billing Information & Payment Method
- My Trial Expired...Can I get back into my DivvyHQ account?