Knowledge Base/FAQs
Calendar Interface
- Why can't I see production tasks on the calendar interface?
- Why can't I see my content items on the calendar interface?
- Why are some campaigns displaying at the top of the calendar and others inline?
- Team Member Filters
- Is there a way to export or share my calendar view with someone outside of Divvy?
- Is there a master calendar available for all users to view?
Sandbox Interface
- How do I change the owner of a Content Item?
- What is the maximum file size/limit for an attachment?
- What's the difference between the "Content Owner" and "Assigned" Team Members?
- Using the "Send To" Feature to Route Content
- Sandbox > Details Tab > Overview Section
- Sandbox > Details Tab > Key Dates
Content Interface
- Is there a way to export content items to show/share with others?
- Divvy Search
- Content Interface > Tabs/Views Summary
- Content Interface > Scheduled Posts Tab/View
- Content Interface > Planned Tab
- Content Interface > My Content Tab
Campaigns Management
- Is there a way to create spanning events on the calendar?
- How do I associate content to a campaign or event?
- Campaign Permissions
- Campaign Detail View
- Campaigns Video Overview
- Campaigns Interface Summary
Dashboard Interface
Parking Lot Interface
Calendar Admin Interface
- Workflow Video Overview
- Why are all my content types not showing as options when adding a content item?
- What's the ideal size for a custom content type icon?
- Team Members
- Is there a way to undo or remove a recent content import?
- Does DivvyHQ support special characters for additional languages?
My Profile
- Why am I not receiving ANY email notifications?
- Why am I not getting notifications when I add content or make updates?
- My Profile > Notification Settings
- My Profile > General Settings
- My Profile > Calendar Access
- I forgot my password. How do I reset my password so I can login?
Team Management
- What's the difference between a contributor and reviewer?
- User Roles & Permissions
- Team Members Admin Overview
- Is there a way to hide content or keep it confidential from other users?
- How do you resend a team member invite?
- How do I give a user permissions/access to individual calendars?
Usability Features
Search
Security
- Which application architecture, platforms and systems are used for DivvyHQ and how often/regularly are they patched?
- What is Divvy's auto logout time set to?
- Is there a role-based structure that is used to authorize access to the application?
- How is the DivvyHQ application implemented, and are connections between various components or tiers secure?
- How is customer data protected (authenticated and encrypted) in transit between the customer’s networks and DivvyHQ’s networks.
- How do you process and store payment/financial information?
Third-Party Platform Integrations
- Adding Attachments Via Cloud Storage
- How do I access my account if SSO is disabled and/or our account downgrades to Pro or Lite?
- Integration Admin > Social Channels
- Integrations Admin Overview
- How do I reauthorize a social integration?
- Sandbox > Promotion Tab
Account & Billing
- What Does Dedicated Support Specialist Mean for an Enterprise Client?
- Update Billing Information & Payment Method
- My Trial Expired...Can I get back into my DivvyHQ account?
- Multi-Account Access
- Modify / Upgrade Account
- How do I update my credit card information?