This article describes the process for upgrading or downgrading your DivvyHQ plan, or adding/removing user seats on your account.
The Divvy Details
As your use of DivvyHQ evolves, or your budget changes, you may need to execute an account upgrade or downgrade in the future. Here's hows.
Divvy makes adding users simple. Once you activate you can add users, at no cost, up to your minimum amount that comes with your plan level.
Once you hit your plan's user threshold, adding a user is still simple. Add a user(s) via the Team Members section or the + option, found throughout the platform. Once the user(s) has been added, Divvy does the necessary calculations on the backend and updates your cost automatically.
If you are looking to replace a user on your account then make sure to delete the unwanted user THEN add the new user to the account. This will help you avoid any unnecessary charges... and frustration ;-).
Changing Plan Level and/or Removing Users
If you are on an annual contract you are only allowed to increase your user count or plan level, never falling below your original contract value/user count.
If you are paying month to month you can request to have a Divvy staff member change your account and/or plan level, and we will automatically prorate the difference on your next bill.
If you have questions regarding your account's billing please contact DivvyHQ support by calling 1-877-573-4889 x2, via email (support [at] divvyhq.com) or you can submit a support ticket at http://divvyhq.com/support/ .
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