To put it simply, we give our enterprise customers priority for any support-related issue. You'll have direct access to a single support team member who will drop everything and handle any of the following:
- One-on-one phone support (during normal business hours) to troubleshoot any technical issues
- New feature training (when applicable)
- New feature requests
- 30 and/or 60 day checkups to ensure high-level utilization
If you're not an enterprise customer, you'll still have access to basic email support, our support ticket system and DivvyHQ knowledgebase. We pride ourselves on our responsiveness, regardless of plan level, but if a high level of touch is important for you, we encourage you to go with our Enterprise plan.